To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.
DUTIES & RESPONSIBILITIES
Membership Support
• Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
• Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
• Ensure that all responses to membership enquiries are immediate and to a good standard.
• Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
• Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
• Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
• Monitor the provision of membership service to producer organizations
• Provide logistical and administrative support events and workshops
• Response to member queries, requests and communications Reporting and Communication
• Maintain up to date membership database and producer records.
• Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
• Prepare membership activity reports
• Conduct outbound calls and correspondence to support member engagement and retention.
Description du profil
du candidat:
Qualifications
• Associate Degree in Business Administration or related field
Experience and Knowledge
• 2 years’ experience in a customer service role to either a membership or the general public
• Experience of managing and maintaining data records
Skills
• Well-developed communication and interpersonal skills
• Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
• Proficient in the of MS Office applications
• Good data entry skills
• Reliable, well organized and flexible
• Excellent attention to detail
Informations Complémentaires:
HOW TO APPLY
APPLICATION (Deadline 24th September, 2020)
An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website http://www.fairtradeafrica.net/aboutus/
jobs-and-volunteering/ If you have any queries, please e-mail recruitments@fairtradeafrica.net or call (+254) 020 2721930, or +254 2667669 and ask
to speak to a member of the HR team . Qualified applicants will be subjected to background checks as a pre-condition of employment.
Completed applications should be saved in the applicant’s name and the position
(Monitoring and Evaluation Officer), and be e-mailed to recruitments@fairtradeafrica.net All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form.