- Complete configuration, installation and support of equipment in a Microsoft Windows, 7, 8, 8.1, 10 and Linux-based environments to the specifications of client’s needs
- Troubleshoot and resolve computer related issues by providing both on-site and remote support
- Maintaining software applications, operating systems and regular maintenance.
- Managing assigned projects and program components to deliver services in accordance with established organizational objectives.
- Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
- Up to date reporting on issues and resolutions to ensure proper case status tracking.
- High-quality Technical/User Support skills
Good knowledge of Software skills
- Knowledge of basic IT Security skills
- Client-facing experience
- Experience with Hardware trouble shooting

• Proper understanding of Audio/Visual signal transmission via standard interfaces
• Good knowledge of Networking (IP Address, Cisco router etc
• In-depth understanding of Audio/Visual and Network cabling and connectors, e.g. HDMI, DVI, DP, HDBaseT, CATX RJ45, RGB/VGA, Component, RF
• Understanding of how LCD/LED Displays work
• Good hand-on experience on how to troubleshoot & repair computer systems
• Well rounded experience on how to troubleshoot & fix network issues
• Media presentation and formatting of content using relevant software tools
• Technical, analytical, interpersonal and organization skills required
• Proper understanding of Audio/Visual Technologies, etc.
• Associated Diploma or University Degree
• Cisco, CompTIA and/or Microsoft Professional Certification
• Excellent working knowledge of up-to-date desktop applications
• Knowledge of Microsoft Windows Servers 2008, 2008 R2, 2012, 2012 R2, Workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• 4 to 5 Years’ Experience
• Must reside in Abidjan
• Must speak English/French frequently

Email: theodorau@proxynetgroup.com

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