Offre d'emploi
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| Référence de l'offre: | 1/ FAIRTRADE AFRICA |
| Pays du poste offert: | Côte d'Ivoire |
| Date: | 9/11/2020 |
| Nombre de position: | 1 |
| Description du poste |
| To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process. DUTIES & RESPONSIBILITIES Membership Support • Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements. • Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date. • Ensure that all responses to membership enquiries are immediate and to a good standard. • Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations. • Deliver a seamless experience to the members as well as providing support and assistance to team members where needed. • Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system. • Monitor the provision of membership service to producer organizations • Provide logistical and administrative support events and workshops • Response to member queries, requests and communications Reporting and Communication • Maintain up to date membership database and producer records. • Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members. • Prepare membership activity reports • Conduct outbound calls and correspondence to support member engagement and retention. |
| Description du profil du candidat |
| Qualifications • Associate Degree in Business Administration or related field Experience and Knowledge • 2 years’ experience in a customer service role to either a membership or the general public • Experience of managing and maintaining data records Skills • Well-developed communication and interpersonal skills • Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility • Proficient in the of MS Office applications • Good data entry skills • Reliable, well organized and flexible • Excellent attention to detail |
| Informations Complémentaires |
| HOW TO APPLY APPLICATION (Deadline 24th September, 2020) An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website http://www.fairtradeafrica.net/aboutus/ jobs-and-volunteering/ If you have any queries, please e-mail recruitments@fairtradeafrica.net or call (+254) 020 2721930, or +254 2667669 and ask to speak to a member of the HR team . Qualified applicants will be subjected to background checks as a pre-condition of employment. Completed applications should be saved in the applicant’s name and the position (Monitoring and Evaluation Officer), and be e-mailed to recruitments@fairtradeafrica.net All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form. |
| Date expiration: 10/11/2020 |
| Société: | FAIRTRADE AFRICA |
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